Refund policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

How to Start a Return

Email support@useairguard.com with:

  • Your order number
  • The reason for the return
  • A clear photo of the unboxed device and its packaging so we can verify its condition
  • A short video showing the problem if the device is defective or fails to operate

We will reply within two business days with return instructions and the correct return address. Return shipping costs are the responsibility of the customer.

For standard change-of-mind returns, return shipping costs remain the customer’s responsibility.

Do not ship anything back without prior written authorisation. Unauthorised returns, returns sent to an incorrect address, or packages sent cash on delivery may be refused.


Important — Please Don’t Plug In Your AirGuard Until You’ve Decided to Keep It

The AirGuard contains an electrochemical carbon monoxide sensor that begins operating the moment the unit is powered on. Once activated, the device cannot be returned to its factory-new condition and can no longer be sold as new.

For this reason, devices that have been plugged in, powered on, installed, or otherwise activated are considered used and are not eligible for a standard change-of-mind return.

If your AirGuard fails to power on or operate correctly the first time you plug it in, this is treated separately as a defective product. Please contact us immediately so we can review the issue and arrange an appropriate replacement or refund. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@useairguard.com.

A 20% restocking fee will be applied to cover inspection of the device. Items sent back to us without first requesting a return will not be accepted.